Customer Support

Have questions about In The Egg?

Frequently Asked Questions (FAQ)

How do I get started?

After downloading the app, you can easily sign up with your email, Google, or Kakao account. You can also start right away without signing up and link your account later to preserve your data.

How do I use the study timer?

Set your study goal time and start the timer. Eggs are generated based on your focus time, and cute pets hatch from the eggs you collect. The longer you focus, the rarer the pets you can discover!

How many types of pets are there?

There are currently 81 types of pets. You can find a variety of animals across 7 regions including Beach, Village, Forest, Desert, Grassland, Tropical Rainforest, and Wetland. There are also 21 legendary pets waiting to be discovered.

How do I use Parent Mode?

Parents can switch to a separate Parent Mode to view their child's study time, goal completion rate, pet collection status, and more. Connect with your child's account using a connection code, and you can even send virtual gifts.

I lost my data. Can I recover it?

If you signed in with an account (email/Google/Kakao), your data is safely stored in the cloud. Simply sign in with the same account to recover it. If you were using guest (anonymous) mode, data recovery may be difficult when switching devices. We recommend linking an account to prevent data loss.

The app isn't working properly.

Please try the following steps:

  1. Fully close and relaunch the app
  2. Update the app to the latest version
  3. Restart your device
  4. Check your internet connection

If the problem persists, please contact us using the information below.

Account Deletion

If you wish to delete your account, please use one of the methods below. All personal information will be permanently deleted within 30 days of the deletion request.

Once your account is deleted, all data including study records, pets, and items will be permanently deleted and cannot be recovered.

Contact Us

Email Inquiry

If you have any questions or issues, please feel free to reach out to us.

danikim@canuselab.com

We will respond within 1-2 business days.